Phone Support
VRS Defined Benefit Plans
Note
Best times to call are Wednesday, Thursday and Friday afternoons.
Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.
Please have your identification information ready.- Customer Contact Center:1-888-827-3847|Phone Options
- International Dialing:+1 804-649-8059
- TDD:1-804-289-5919
- Hours: Monday-Friday, 8:30 a.m. - 5:00 p.m.|Map & Directions
Defined Contribution Plans (MissionSquare Retirement)
Contact Participant Services for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
- Participant Services: VRS-DC-PLAN1 (877-327-5261), select option 1
- Hours: Monday-Friday, 8:30 a.m. - 9:00 p.m.
- For the deaf and hard of hearing: Contact us by dialing 711 for the Telecommunications Relay Service (TRS), which permits persons who are deaf or hard of hearing to communicate via a text telephone or other device. When dialing 711, you’ll automatically be connected to a TRS operator.
- By dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.
777 N. Capitol Street NE, Suite 600
Washington, DC 20002
Email Support
Important Email Notice
Do not send confidential or personal information, such as Social Security numbers or member address changes, using this form. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.