Phone Support
VRS Defined Benefit Plans
Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.
Hours: 8:30 a.m. to 5 p.m.|Monday through Friday|Map & Directions
Please have your identification information ready.
- Customer Contact Center: 888-827-3847/TDD 804-289-5919
- International Dialing: +1 804-649-8059
Best times to call are Wednesday, Thursday and Friday afternoons.
Mailing Address
Virginia Retirement SystemP.O. Box 2500
Richmond, VA 23218-2500
Defined Contribution Plans ( Voya Financial )
Contact Voya Financial for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Hours: 8:30 a.m. to 9 p.m.|Monday through Friday
Participant Services: 877-327-5261/TDD 800-579-5708
Voya Local Office in Richmond
6641 West Broad StreetRichmond, VA 23230
Mailing Address
Voya FinancialAttn: Virginia Retirement System
One Orange Way
Windsor, CT 06095
Email Support
Important Email NoticeDo not send confidential or personal information, such as Social Security numbers or member address changes, using this form. This communication is not secure. To protect the privacy of our members, VRS will send only non-confidential replies.